Let us know how we’re doing
“This email is for Tahlia. It’s a pleasure doing business with someone as pleasant as you. You are an asset to your company. Email me so I can show you how I use the stones in my aromatherapy.”
—Stoneyard customer
Washington, D.C.
Washington, D.C.
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I just wanted to send you a short note to let you know how great Rachel Prince has been to me. I’ve been in touch with Stoneyard about projects on and off for a couple of years. I’ve interacted with a few folks and, while everyone was nice, Rachel goes above and beyond, with a great attitude to boot! She was responsible for my recent order, which I have had to cancel because of health problems and subsequent financial stress. From quote to present day, Rachel was amazing – knowledgeable, on top of dates and updates, and even made a special concession to hold my veneer for me until I had a better sense of what was happening personally. It’s not often that employees in customer facing positions get the recognition they should. It’s more often complaints. But you’ve got an excellent employee there in Rachel to represent Stoneyard. Hope you and management will take this into consideration at annual review time 🙂
”—Susan Akerley
“Just sharing our fireplace that was just completed. Beautiful Stoneyard Boston blend ledge ashlar. Credits to 802 Masonry out of Brownington, VT, Jeremy Haney Builder, and Clyde River Carpentry. We could not be happier with how our fireplace turned out. It is simply stunning.
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”—The Shattuck Family
“After having an awful experience purchasing stone somewhere else I walked into the Stoneyard extremely stressed. We were immediately greeted by a sales associate ( I wish I would remember her name because she was amazing )! I explained what I thought I was looking for and explained how I had stone at home that I was unhappy with and what I didn’t like about it. After narrowing down some stones she brought me upstairs to look at the same stone in bigger samples! When I was still unsure she offered to bring samples outside so I could see them in the natural light. I was stuck between two stones but decided to go with one even though I was still not 100%. We went back inside to process the sale when I started to panic about my decision. I apologized for my indecisiveness and asked yet another question about one of the colors I was going back and forth about. At that time another associate came over and offered to take me out back in the warehouse. He offered to open a pallet and let me see all the color variations within a pallet. After seeing a full pallet I felt much more comfortable picking a color. The Stoneyard went above and beyond to make sure I was comfortable with my decision and I would recommend them to anyone.”
—Lyndsay Vinal
“I was in a few weeks ago and attended your certification class. You did a great job and it occurred to me that I was not going to be able to tackle the fireplace I wanted to do. Jim, from your office, gave us several certified installers to contact for this job. We ended up selecting JS Masonry. I can’t begin to tell you what an awesome job they did. Juliano, the owner, was fantastic to work with. You hope when you have a vision of what you want, you can get at least 90% of the way there. With Juliano we got 150% of the way there. His attention to detail was terrific. He had a crew of four guys including himself for 2 ½ days at the job by 7:30 in the morning. When they finished, the clean-up was impeccable, you would never have know they were here, it was spotless.”
—John Sullivan, President Dana Wallboard Supply, Inc.
Westford, MA
Westford, MA
“Thank you for your great customer service! So far, I love the product and appreciate the follow-up phone call to determine if I received the product and etc.”
—Stoneyard customer
“Just a note to say that your newsletter is the perfect blend of public information and damn good marketing. Thanks. Looking forward to a trip to the Stoneyard when I am in Boston area.”
—Cynthia
NY
NY
“I would like to compliment you on your Newsletter/Advertising emails. They are short, attractive, and very well linked to your excellent website. It is enjoyable to see the project pictures and materials highlighted in a way that provides inspiration.”
—Stoneyard customer
“I would like to give top marks to your employee Nicole. She has been great to work with on a chimney rebuild at my house in Maine. She got me quotes quickly, found me a top notch mason to do the work when the first mason fell through, followed up with ticklers and kept in contact over an extended period of time while the job lost momentum because of weather and scheduling. I will let you know how the project comes out… but so far so good and I credit Nicole for that.”
—Joe Harold
West Bath, Maine
West Bath, Maine
“Thank You! Hi Dave, I’m a home owner and I wanted to express my gratitude for you, your company, and your team! I took one of your courses about a month ago. You and I spent some time talking and you even took some time at the end of the class to show me some round stone work.
Over the past month I have dealt with both Mark and Nicole and they have been a tremendous help. They were both extreme patient, kind and courteous. You should feel proud having them as part of your team. Mark even threw in the stone splitter (although I’m sure the mark down was built into the price of the quote), but the gesture alone. Thank you so much.
My wife and I are trying to build our forever home for us and our 4 kids. It’s a very tight budget on whether or not we can live in it or have to sell it, but gestures like that help in more ways than I can express. Hopefully we will be able to a patio and walkway and give you more business. Please pass along my gratitude to Mark and Nicole and Thank You again!!!”
—Bill Campbell
Chelmsford MA
Chelmsford MA
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