Let us know how we’re doing
“Thank you for your recent assistance in helping me with my Mexican Beach Pebble order for a home/kitchen remodeling project. My application included building shadow boxes on top of a series of knee walls and and shadow boxes on a bar-top/counter top. The shadow box was painted and then lined with Mexican Beach Pebble. The shadow boxes were then covered with 1/4″ glass to create a very attractive and unique look in my newly remodeled kitchen. Everything worked out just great! Thanks for your product.”
—Stoneyard customer
“Hi, Just to let you know, the samples arrived today (even though I chose the slow treatment). Wow! Your products are beautiful! (I hope you think so, too.) So, you most definitely will have an order next week. I simply need to know my quantity needs. Thanks for the attempt on the herringbone patterns. I simply did not read your email until it was too late. I do not know your relationship to management at Stoneyard.com but I hope they know that you are a very responsive salesperson.”
—Jon
“
I just wanted to send you a short note to let you know how great Rachel Prince has been to me. I’ve been in touch with Stoneyard about projects on and off for a couple of years. I’ve interacted with a few folks and, while everyone was nice, Rachel goes above and beyond, with a great attitude to boot! She was responsible for my recent order, which I have had to cancel because of health problems and subsequent financial stress. From quote to present day, Rachel was amazing – knowledgeable, on top of dates and updates, and even made a special concession to hold my veneer for me until I had a better sense of what was happening personally. It’s not often that employees in customer facing positions get the recognition they should. It’s more often complaints. But you’ve got an excellent employee there in Rachel to represent Stoneyard. Hope you and management will take this into consideration at annual review time 🙂
”—Susan Akerley
“I have been working with Stoneyard Veneer for 15 years. It is my first recommendation to clients who are looking for exceptional stone product for their siding, foundation, chimney and landscape veneer needs. I also believe that I am able to convey what makes the product different. In my mind, it comes down to consistency of product, and the color palate which is unmatched by any other veneer manufacturer.”
—Jamie Hanlon, Hanlon Stone Portland, ME
“Thanks Nicole! I have to tell you, I work in the marketing and sales industry and my experience with you and Stoneyard has been nothing short of exceptional. It’s so refreshing (and often surprising) encountering such excellent customer service.”
—Mark Boucher
“Customers call asking for your product line by name.”
—Tim Baney
Store Manager, Hudson Quarry, Hudson, NH
Store Manager, Hudson Quarry, Hudson, NH
“Just a note to say that your newsletter is the perfect blend of public information and damn good marketing. Thanks. Looking forward to a trip to the Stoneyard when I am in Boston area.”
—Cynthia
NY
NY
“The stone has landed! Perfect timing on the delivery…you obviously have a quality operation all around…your man on the road really helped our crew out with some fancy placement of the pallets between (2) trees and close to the patio dig site! The stone looks awesome, can’t wait to send you the pictures…thanks again!!!”
—Stoneyard customer
Renford, MI
Renford, MI
“Thank you! We are thrilled. We will be ordering more in the future.”
—Stoneyard customer
Pineville, NC
Pineville, NC
“Thank you so much for mailing me the stones after our chat yesterday.We got them today. I really appreciate your providing me with immediate and top level customer service.”
—Billie
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