Let us know how we’re doing

I just wanted to send you a short note to let you know how great Rachel Prince has been to me. I’ve been in touch with Stoneyard about projects on and off for a couple of years. I’ve interacted with a few folks and, while everyone was nice, Rachel goes above and beyond, with a great attitude to boot! She was responsible for my recent order, which I have had to cancel because of health problems and subsequent financial stress. From quote to present day, Rachel was amazing –  knowledgeable, on top of dates and updates, and even made a special concession to hold my veneer for me until I had a better sense of what was happening personally. It’s not often that employees in customer facing positions get the recognition they should. It’s more often complaints. But you’ve got an excellent employee there in Rachel to represent Stoneyard. Hope you and management will take this into consideration at annual review time 🙂
—Susan Akerley
David, just wanted to thank you for your help in getting the stone order to us. We were able to get it installed by xmas and we are thrilled with it. It is exactly what we were looking for. Thanks again!
Cedar Rapids, Iowa
Driver was wonderful, cheerful, calm, well organized, and thoughtful.
—Stoneyard customer
Manchester, MA
I wish I have opportunity to give them 10 stars, one of the best places in Mass to buy material from. Very professional, quick responses on calls, very fast on paper work and dispatch.
—Alisson Matos
After having an awful experience purchasing stone somewhere else I walked into the Stoneyard extremely stressed. We were immediately greeted by a sales associate ( I wish I would remember her name because she was amazing )! I explained what I thought I was looking for and explained how I had stone at home that I was unhappy with and what I didn’t like about it. After narrowing down some stones she brought me upstairs to look at the same stone in bigger samples! When I was still unsure she offered to bring samples outside so I could see them in the natural light. I was stuck between two stones but decided to go with one even though I was still not 100%. We went back inside to process the sale when I started to panic about my decision. I apologized for my indecisiveness and asked yet another question about one of the colors I was going back and forth about. At that time another associate came over and offered to take me out back in the warehouse. He offered to open a pallet and let me see all the color variations within a pallet. After seeing a full pallet I felt much more comfortable picking a color. The Stoneyard went above and beyond to make sure I was comfortable with my decision and I would recommend them to anyone.
—Lyndsay Vinal
Thank you! We are thrilled. We will be ordering more in the future.
—Stoneyard customer
Pineville, NC
I would like to compliment you on your Newsletter/Advertising emails. They are short, attractive, and very well linked to your excellent website. It is enjoyable to see the project pictures and materials highlighted in a way that provides inspiration.
—Stoneyard customer
One couldn’t ask for an easier transaction. Shipping was fast and uneventful. The product seems perfect!
East Hampton, NH
Thanks Nicole! I have to tell you, I work in the marketing and sales industry and my experience with you and Stoneyard has been nothing short of exceptional. It’s so refreshing (and often surprising) encountering such excellent customer service.
—Mark Boucher
Customers call asking for your product line by name.
—Tim Baney
Store Manager, Hudson Quarry, Hudson, NH

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